To place an order, select the desired item(s) and the appropriate size/colour and click "Add to Shopping Bag"

Your Shopping Bag will appear on the right hand side on the screen, and can be accessed elsewhere on the site by clicking the Shopping Bag icon in the top right-hand corner.

Once you have made your selection, please click "Proceed to Checkout" to complete your delivery and payments details. When your order has been confirmed, you will receive an Order confirmation email.

We carry standard UK sizes. Our clothing comes with variations in length. For specific details please consult our Guide Page on ExquisitByAwos website.

Yes! we create custom pieces tailored to your size, design preferences and special requests.

Custom orders take 4 to 5 weeks to complete.

You can place order by reaching out via emial/WhatsApp and website form. We'll guide you through the process, from design consultation to production.

Yes! minor adjustments, such as colour changes or embellishments can be made. Significant modifications may require a full custom order.

Note* Once production starts, modifications may not be possible

Since custom pieces are made specifically for you, they are non-refundable and non-exchangeable.

Howerver, we ensure a thorough consultation to meet your expectation.

Regretfully, it is not possible for us to reserve items in your Shopping Bag.

If an item has disappeared from your Shopping Bag, this may mean that it is no longer available. 

In this instance, you can sign up to be notified if the item becomes available again by using the "Notify Me" button. If the "Notify Me" button is not available, you can contact our team to enable us to assist you.

We also invite you to contact our team to inquire about in-store availability for sold out items.

We are excited to allow our online customers to purchase our newest collections early by placing a pre-order on ExquisitByAwos.

A Pre-order can be placed if the item(s) shown are not immediately available for shipment.

Items offered for Pre-order will be clearly marked as such, and will display an estimated shipping date for your reference on their product pages. Please note that these dates are not guaranteed and the actual shipping date may vary for any given preorder item.

When placing a Pre-order, the item(s) purchased are reserved for you and will be shipped as soon as they become available. You will be charged for the total amount of all Pre-order items purchased at the time the order is placed.

If you haven't received an order confirmation email within 1 hour of placing your order, we recommend checking your spam or junk email folder. You can also search for our email address: awoyaa17@gmail.com

Orders from exquisitbyawos.com are shipped from our offices in the United kingdom and Ghana. The office that will ship your order is determined based on availability of the item(s) purchased and cannot be selected or changed.

We request that you allow sufficient delivery time as some orders may require international shipping for this reason.

If you have an account you can check your order's shipping status by going to My Orders in the My Account area.  

At the time of checkout you will receive an Order Confirmation email. You will receive another email once your order has shipped containing tracking information which you can use to follow your shipment's progress.

Once your order has been dispatched you can follow its progress by clicking the tracking link in the Shipping Confirmation email. 

Should you have require any further assistance in tracking or locating your order, please get in touch with us and an we will be delighted to assist.

We offer standard or express shipping for every order.  

You can find more information regarding our shipping methods and carriers on our Shipping and Delivery page, along with the approximate shipping windows for each method.

We begin processing orders within 24 hours of placement on all operating business days. Our offices ship Monday through Friday.

Orders placed after 3:00 pm local time on Friday will be processed and shipped the following business day.

Please note that local time refers to the time zone of our office locations, not the location of the customer

The estimated shipping date shown on the product page is an approximation and not a guarantee. 

We aim to ensure this estimation is as accurate as possible, and therefore it may change after you place your order.

However, the shipment of your order may still surpass this date. In these instances, we invite you to reach out directly to team where we will be delighted to assist you.  

Items purchased from exquisitbyawos.com can be returned within 30 days of their delivery date.

To initiate a return for an order placed on exquisitbyawos.com please review the instructions on our Returns and Refunds page.

Our Customer Care team will provide you with detailed instructions to initiate your return. They will reach out to you within 24 hours of the submission of our Return Form. 

Once your return shipment reaches our office, please allow up to 10 business days (depending on peak times) for your return to be processed.

If your return does not meet the conditions listed in our Return Policy, the item(s) will be sent back to you and your return request will be denied. Once your return has been accepted you will be issued a refund to the original form of payment and you will receive a confirmation email. 

Regretfully it is not possible to return items from different orders in the same box, and doing so may delay your refund.  

If you received multiple shipments for the same order, we kindly ask that you return them following the corresponding return instructions received by email.

We do not currently offer exchanges.  

If you have changed your mind about an item you have ordered, you may return it for a refund within 30 days of receiving your order. Please ensure that the item is in its original condition with tags still attached.  

You can contact our team we will be pleased to guide you through the return process.  

We accept the following payment methods on ExquisitByAwos 

All major Credit Cards (Visa, Mastercard, American Express, Discover.....)

Apple Pay. Google Pay. PayPal. Shop Pay. Klarna.

Mobile Money

All refunds will be sent to the original payment method.